Listen to Maximize Opportunities & Minimize Risk
Your company's reputation can be damaged significantly by dissatisfied customers and disenchanted employees. Their use of email, Twitter, blogs, message boards, forums, and social networks to communicate their displeasure or mobilize potentially harmful action against you can happen very quickly. Be first rather than last to know what's happening before it's too late to respond effectively. Reach us here or call us at (513) 891-0921 to learn more.
BUZZ Monitor – Continuous monitoring of online communication.
- Feedback about the company, brand, product, and key executives.
- Valuable competitive intelligence.
- Analysis of messages - positive and negative sentiment.
- First alert notices, weekly/monthly reports, and trend analysis.
Web User/Customer Online Surveys – By communicating with your website users on a regular basis, you'll be able to accelerate your business growth.
- First alert for opportunities or issues with customers including website content and function, lifestyle, purchasing habits, product preferences, acceptance of web advertising, email marketing, etc.
- Use qualitative findings to improve general market quantitative research studies.
- Target segmented customer list.
- Self-created or assistance provided by us.
Employee Surveys – Successful companies create a culture that fosters productivity and employee satisfaction by listening to its workforce.
- Effective vehicle for evaluating anonymous employee suggestions and problems.
- Means to assess whether company expectations are in sync with employee's interpretation of them.
We're ready to help you protect and build your reputation. Call 513-891-0921 or reach us here for a free consultation.